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Travel Guard

call 1-715-345-0505 www.travelguard.com Customer comments (1)

Score

35

Travel Guard

Travel Guard claims to serve more than six million travellers annually, but only a small percentage of this number purchase insurance through the website. The majority of Travel Guard’s business comes through providing insurance products through their agent network.

Review

The Travel Guard website started out well and has a homepage that provides a nice shortcut to getting a quote and on into the purchase path. However, the site quickly degrades due mainly to the poor navigation, confusing layout and pure overload of products available.

With over 18 products available through the website, Travel Guard were always going to have a difficult job organising the information on the website in a simple and intuitive way. However, the site as it stands is more of an assault on the senses than a travel insurances provider.

- reviewed 15th March 2005

Products

Cruise Tour and Travel

The comprehensive package that includes medical coverage for those with pre-existing medical conditions.

Protect Assist

This is the standard package that covers the cancellation and personal liability. If you purchase when within 15 days of your initial trip deposit, it includes coverage for pre-existing medical conditions and bankruptcy.

Cruise Guard

Cove designed for travellers on a cruise and covers the entire trip including coverage for air travel, missed connections, medical expenses and more.

Travel Guard Essential

This is the standard package with just the bare essentials including 24-hour emergency travel services.

Travel Guard Essential Expanded

This is the standard package plus extra coverage for children 16 and under, financial default, terrorism and pre-existing medical conditions.

Air Ticket Protection

Ideal for travelers who want to protect their airline ticket investment. Covers ticket change fees charged by the airlines and includes few added benefits like trip interruption, delay and baggage coverage.

Pack 'N Go

Covers all of our post-departure issues and our exclusive 24-hour emergency travel services.

Sportsman's Travel Insurance

This is the standard package plus a few extras designed for those going hunting and fishing adventures.

Student Guard

This covers young adults on their next class trip, spring break or study abroad program for medical expenses, travel delay, missed connections as well as unique services such as translation services, legal referrals, bail bond assistance and more.

MedEvac Per Trip & Annual Programs

Cover for worldwide travel medical evacuation that will transport you home or to the hospital of your choice, plus cover any qualified accompanying travel medical expenses you may incur.

Medevac Plus

An upgrade of the MedEvac package that covers cancellations, interruptions, delays and baggage loss or delay.

Worldwide Health

This covers travelers going outside their home country looking for medical coverage up to $1 million. For trips of 7 days up to a maximum of one year and provides coverage for emergency evacuation, medical expense, and trip interruption.

TravelRite Annual - Platinum

This annual package covers the frequent leisure or business traveler for hotel overbooking services, collision damage protection for rental cars, emergency medical transportation and more.

TravelRite Annual - Gold

This annual package covers the frequent leisure or business traveler for hotel overbooking services, collision damage protection for rental cars, emergency medical transportation and more.

TravelRite Annual - Silver

This annual package covers the frequent leisure or business traveler for hotel overbooking services, collision damage protection for rental cars, emergency medical transportation and more.

Flight Guard

This covers the even of an accident while flying on commercial airlines. There are five levels of coverage including against unexpected accidents that may occur while on, boarding or leaving an aircraft.

Collision Damage Waiver

This rental car excess insurance covers the costs of repairs for collision or comprehensive damage to a rental car.

Worldwide Accident Plan

This covers the Accidental Death & Dismemberment with Permanent and Total Disability coverage, including those resulting from most acts of War and Terrorism… sounds scary huh?

Customer Comments (1)

Sara

4/5/2007 12:58 AM

I was asked to send in my unused plane tickets (to be reimbursed for a canceled flight) and when they sent me a $30.00 check for my bus fare, and did not mention my flight reimbursement ($400), I started calling. Oddly enough, every time I call my agent is in training, supervisors are in meetings and to date I have left 4 messages over 2 weeks and have not received a call back. I am still trying to speak with someone!

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