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Travel Insurance Direct
TID is available for both Australian and New Zealand travellers and TID has obviously put a huge amount of effort into making an excellent service. Their customers obviously agree.
They have a maximum age limit of 81 and have developed a smooth process for handling pre-existing medical conditions, which makes them particularly suitable for Senior travellers.
Reviewed: August 2009
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Travel Insurance Direct
Next Comments 1 to 10 (of 651 ) displayed.
1 . katie | 20/07/2010 5:09:08 PM Had a great experience getting a quote with TID. Given that i was in early pregnancy (which was extremely healthy) i was being given the run-around and being asked to pay rediculous amounts to cover myself or not cover myself really at all. TID was a great option and the price was unbeatable!
2 . Emma | 12/07/2010 7:58:33 PM I have used TID many times and although I've not had to make a claim, I would still recommend it to anyone.
3 . Mick | 15/06/2010 11:32:08 AM We first started using Travel Insurance Direct a number of years ago because of the easy to use website and price. Two years ago my partner became ill and was hospitalised in Bali. Thanks to our policy and helpful staff we were guided thru the application process. I was very pleased with the speed of the service and very happy with the level of coverage. I have recommended TID to all of our friends based on easy to use, price , service and level of cover.
4 . Macdesign | 12/04/2010 5:45:39 PM TID was recommended by a friend that travels a lot. We were offered a rate by the travel agent, when booking our tickets, that was over 3 times the cost of TID. I went to their easy to use site, called their very helpful, efficient and polite service center, checked the easy to understand policy, extremely carefully, and decided that this company is well worth buying insurance from.
5 . Matthew Flanagan | 30/03/2010 1:19:58 PM Not a bad word to say about Travel Insurance Direct. The cover is outstanding, the price is cheap and the level of service is top notch! On a recent trip to Europe (my first overseas experience) my Fiancee was struck down with shingles in Paris. At the time though we were unaware it was only shingles and after finding an english speaking hospital, whilst they thought it was Shingles initially, also said it could have been a lung clot so done all the relevant testing to rule it out so that we could have a relatively worry free end to our trip. Travel Insurance Direct were nothing but supportive when we called them to let them know of our misfortune and called regularly to check on my Fiancee and when it came to paying out claim, they were prompt and hassle free. It will take an extremely bad future experience with Travel Insurance Direct for me to consider going with anyone else.
6 . bob | 23/03/2010 5:39:02 PM I can't believe no one has anything bad to say about this company. The wording seems like its all written by the same person. something fishy going on here!
Editor: we leave you to decide the authenticity of these reviews, but with over 600 reviews it'd have to be a pretty dedicated person to write them all on his own.
7 . bcalder | 10/02/2010 2:00:23 PM In November 2009, my father was admitted to hospital in Israel I contacted TID and the service received was outstanding. The care and compassion was second to none and contact was made with my Auntie in Israel to discuss the situation. It was handled so professionally that I have no hesitation in recommending TID to others who wish to travel. We have used TID for the last few years and wouldn't consider anything else.
8 . new farmers | 1/02/2010 2:33:08 PM We've considered booking with other companies but have stayed with TID. Made one claim (they paid too little - I thought) and then they called me to go through the claim and I'd missed the 'hundred' figure - I thought I'd claimed $224 but had written $22. Once it was sorted they paid the remaining 202. Felt like a right fool! We recommend them to everyone.
9 . Keith Lees | 15/01/2010 9:23:40 AM TID give good service and great value. We particularly were looking for cover for 3 months travel (in an annual, multitrip policy) most policies cut out at 70 - 75 days.If you travel 3+ times per year the annual policy is really cheap.
10 . Lisa Richardson | 8/01/2010 3:09:33 AM I recently had the misfortune to get sick in Bali, fortunately i was covered with Travel insurance direct. The man I spoke to when I was first admitted to hospital was extremely understanding, helpful and professional, I think his name was Marcus. I can not tell you what a comfort it was to have him at the end of the phone when i was sick and in a lot of pain. I would also like to say a big thanks to the claims team for not only processing my claim in a timely manner, but for also for the no hassle process. There are quite a few government organizations that could use some help from your company not only in recruiting, but training in quality processing, and customer service. Well done. Although I am taking out travel insurance again next month with your company I hope I don’t have to use it. Many thanks and congratulations on hiring great staff and training them
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