QBE

call 1300 555 017 www.qbetravelinsurance.com.au Customer comments (4)

Score

Travel insurance from an established player, but a web site service unfortunately designed probably by their I.T department; technically excellent but not a clue when it comes to customer communication, user experience or thinking like a customer.

Review

Oh dear, where shall we start? Well, the move and re-size my browser which is really annoying, particularly since then won't allow me to put it back to what it was ... who do they think they are? Then, for those of you in the know, this site actually uses CSS (which is good), although you'd never guess from the design of the site (which is bad). This has to be the worst looking CSS implementation we have reviewed anywhere. Ever.

But we digress. Communication. Apart from a tiny font and a small navigation what is anyone supposed to make of 'Omega' in a navigation? Actually, this is a list of their emergency assistance numbers (which is good), but you'd never guess (which is bad). Why don't they simple call it 'Emergency information'?

The actual purchase path isn't too bad... except that because they have the cheek to keep moving my browser window and everything is in a frame (bad move) and everything stretches to full width (which is very hard to read on a monitor 1200 pixels wide)... it is very hard to get to the end.

But, if you do get there, the e-commerce is done quite well.

- reviewed 19th May 2005

Customer Comments (4)

Carla

9/2/2007 12:17 AM

Whilst travelling alone in South America I required emergency medical assistance. Omega and the QBE Claims department could not have been more helpful, compassionate and expedient in their dealings with me and settlement of my claim. Knowing there will be a friendly voice with obvious authority on the end of the line in the event of any future emergencies, has won my business over and over.

Sue

5/4/2006 03:22 PM

Having had my bag legitimately stolen in Budapest, QBT treated me like the theif. They would not cover me for anything I had no receeipt for like a necklace which was 15 years old, even though I had photographs wearing it on the trip. Also, for the loss of my digital camera which was new, they only paid me the value of a second hand one.

Ben Webster

26/7/2005 11:01 AM

Hi there Alex, I'm glad you noted the disinction. The reviews are about the customer experience of using each provders websites. As every traveller has different insurance requirements, it is of no value to review each and every insurance product (it would also take a lifetime to do so). But each traveller needs to purchase, update and perhaps even claim with every travel insurance provider. So we've reviewed these elements and the customer experience while doing these simple tasks. I hope this clarifies things, Benvolio ------- Editor Travel Insurance Compared

Alex

26/7/2005 12:47 AM

Shouldn't this review be targeted towards travel insurance services and not a review on the companies site layout?? Thanks for nothing! May this site should be renamed to: 'Travel Insurance Site Layouts Compared'